Shipping policy
Below you will find the average delivery time for all our packages:
Once an order is placed, we need 1 - 3 business days to process the order. During the week, it takes one business day, but if you order on a Friday evening or over the weekend, it may take a bit longer.
Once your order is processed, it will be shipped, and delivery will take an average of 8 - 12 business days.
We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.
Placing an Order
The ordering process at Primavera is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the black 'Add to Cart' button.
It is important to check whether you have selected the correct variants. If everything is in order, click on the 'Proceed to Checkout' button. On the information page, you will need to fill in the correct address details. Make sure all the information is correct. Once this information is correctly entered, you can click the 'Continue to Shipping' button.
On the 'Shipping' page, you will have the opportunity to verify the entered address details. It is also noted that every shipment is sent completely free of charge. As a token of appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the 'Continue to Payment' button.
At the payment options, you can choose between various payment methods.
At Primavera, all payment options are SSL-encrypted, meaning you can always trust a secure payment environment.
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Klarna
- Shop pay
- PayPal
Once you have selected the appropriate payment method, click on the 'Complete Order' button, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. Should you unexpectedly encounter any issues with your order, you can always contact us.
Shipping Costs
We cover the shipping costs for every order. All of our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.
Shipping Your Order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as quickly as possible.
To ensure we can calculate fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once as soon as we reach our minimum number. We hope for your understanding and willingness to help us create a better and healthier world.
**Note**: Like many other online stores, we are very busy, and delays may occur due to the COVID-19 crisis. Please keep this in mind when placing your order. We will do our best to ship your order as soon as possible.
To ensure that your order is shipped today, you can contact us via email. Our service team is ready to advise you on the right solution.
